Find answers to all your questions about bebajee here. Learn detailed information about registration, login, payments, betting, bonuses, and much more.
bebajee FAQ: We know you have many questions and we're ready to answer them. On this page we've collected the most common and important questions that both new and existing users frequently ask. If you don't find the answer to your question here, contact our customer support team - we're available 24/7 to serve you.
The most common questions about opening and verifying a new account on bebajee, answered here.
Registering on bebajee is very simple and takes just 2-3 minutes. Click the "Register" button on the home page, then enter your name, mobile number, email, and password. An OTP code will be sent to your mobile - verify with it and registration is complete. For more details Registration page See more.
Required information: Full name, valid mobile number, email address (optional), date of birth (18+ years), strong password.
No documents are required for initial registration - you can open an account with just your mobile number and basic information. However, you must complete KYC verification before your first withdrawal. For this, you'll need to upload a photo of your National ID (NID), passport, or driving licence.
No, according to bebajee rules, each person can only open one account. Opening multiple accounts is strictly prohibited and violates our Terms and Conditions violation. If we detect multiple accounts belonging to the same person, all accounts will be permanently suspended and all balances may be forfeited.
To register on bebajee, you must be 18 years of age or older. We strictly prohibit underage gambling and verify your age through KYC verification. If any underage account is detected, it will be closed immediately.
KYC verification is usually completed within 24-48 hours after uploading your documents. During busy periods it may take up to 72 hours. Make sure you upload clear and legible documents for faster approval. You can check your verification status on your account dashboard.
Questions about securely accessing and protecting your bebajee account.
On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP code. After verifying with the code, you can set a new password. The entire process takes 2-3 minutes.
Tip: After resetting your password, make sure to use a strong password that includes a mix of letters, numbers, and special characters.
After logging in, go to Account Settings > Security section and look for the "Enable Two-Factor Authentication" option. Select SMS or Google Authenticator app, then verify your mobile number. Once 2FA is enabled, you'll need to enter an additional code along with your password each time you log in, making your account much more secure.
If you enter the wrong password multiple times, your account may be temporarily locked for security. In this case, wait 15-30 minutes and try again. If it remains locked for a long time or you see a permanent suspension message, contact our customer support immediately.
Yes, you can stay logged in from mobile, tablet, and computer at the same time. bebajee supports multi-device access so you can easily place bets from anywhere. However, for security purposes, if you log in from a public computer, make sure to log out when your session ends.
The most important questions about deposits, withdrawals, and payment methods.
Bebajee supports various payment methods so you can deposit and withdraw easily:
For more details Withdrawal page See more.
Mobile banking and card payments are instant - your account balance will be credited within seconds. Bank transfers take 1-3 hours and in some cases up to 24 hours. If your deposit doesn't arrive after 24 hours, contact support with your transaction ID.
The minimum deposit is typically BDT 500 and the maximum is BDT 100,000 per transaction. However, higher limits are available for VIP users. Limits may vary by payment method. Visit the Deposit section to view your account status and limits.
Bebajee typically processes withdrawal requests within 24 hours. For verified accounts, mobile banking withdrawals are completed in 1-6 hours. Bank transfers may take 1-3 business days. Your first withdrawal may take a bit longer as we conduct additional verification.
Bebajee provides the first 3 withdrawals per month completely free. After that, a 1-2% service charge may apply per withdrawal, depending on the payment method and amount. Mobile banking typically has no fee, but international methods may charge more.
Yes, if your withdrawal request is still in "Pending" status, you can cancel it. Go to the Transaction History page, find the pending withdrawal, and click the "Cancel" button. After cancellation, the funds will return to your main balance. However, once processing has started, cancellation is not possible.
Questions about sports betting, casino games, and bet placement.
Bebajee supports betting on 30+ sports. Popular sports:
View details On the Sports page।
In live betting or in-play betting, you can place bets while a match is in progress. Odds change in real time according to the game situation. For example, in cricket when a wicket falls or in football when a goal is scored, the odds change instantly. You can bet intelligently by watching the live score and statistics. For more details Bet page and Betting guide See more.
The minimum bet is typically BDT 50, though it may be as low as BDT 20 for some games. The maximum bet depends on the sport, match, and market - usually ranging from BDT 50,000 to BDT 500,000. Higher limits are available for major events (such as World Cup finals). Custom high limits can be arranged for VIP users.
No, once a bet is confirmed it cannot be cancelled or changed. This is an industry standard rule. Always double-check the stake amount and odds before placing a bet. Bets may only be refunded in special circumstances (such as if a match is postponed or cancelled).
Yes, all casino games and slots on bebajee are RNG (Random Number Generator) certified and audited by third parties. We only work with licensed game providers who comply with international fair gaming standards. You can view each game's RTP (Return to Player) percentage and volatility information in the game details.
Log in to your account and go to the "My Bets" or "Betting History" section. Here you can see all Open Bets, Settled Bets, and your complete betting history. Filter by specific dates, sports, or bet types to view records. Detailed information for each bet such as odds, stake, win/loss is all stored.
Questions about bebajee bonuses, offers, and promotional terms.
New users get a 100% welcome bonus on their first deposit up to BDT 20,000. After registration, deposit a minimum of BDT 500 using any payment method and the bonus will be added automatically. No promo code required to claim the bonus. Full terms and conditions On the promotions page See more.
Wagering requirement means how many times you must bet before you can withdraw a bonus. Example: if you receive a BDT 1000 bonus and the wagering requirement is 5x, you must bet a total of BDT 5000 (1000 × 5). bebajee typically has 5-10x wagering, which is quite low in the industry. You can track your wagering progress in your bonus section.
You can play almost all games using your bonus, but wagering contributions may vary:
Some high RTP games may be excluded from bonus play.
A free bet is a bonus that lets you place a bet without risking your own money. If your bet wins, the winnings (excluding the stake) are added to your balance. For example: if you place a BDT 500 free bet at 2.00 odds and win, you'll receive BDT 500 (BDT 1000 - BDT 500 stake). Free bets typically must be used within 7 days and cannot be cashed out.
Yes, you can cancel an active bonus at any time. Go to Account Settings > Bonuses section and you'll find the "Cancel Bonus" option. Keep in mind that canceling a bonus will void the bonus balance and all winnings earned with that bonus. Only your actual deposited funds will be returned to your main balance.
The bebajee VIP program is for our regular and high-value players. You're automatically upgraded to VIP levels based on your monthly betting volume. VIP benefits include: faster withdrawals, a dedicated account manager, exclusive bonuses, higher limits, special events, and much more. VIP tiers: Bronze, Silver, Gold, Platinum, Diamond.
Questions about the app, website, and customer service.
You can download the official bebajee mobile app from the bebajee.app website. Both Android and iOS versions are available. The app isn't on the Play Store or App Store due to gaming app policies, so you'll need to install the APK (Android) or IPA (iOS) directly. You'll find the app download link at the top of the homepage.
If bebajee.app won't load, try these steps:
Bebajee offers 24/7 customer support. Contact methods:
How to fix game loading issues:
If you think your account has been compromised, take these steps immediately:
Our security team will immediately begin an investigation and help recover any losses.
Yes, bebajee is a fully licensed and regulated online betting platform. We operate under a license from international gaming authorities and adhere to strict security and fair play policies. Your personal and financial information is protected with SSL encryption. We Responsible Gaming and Privacy Policy I understand.
Gambling can be addictive. Play responsibly and only bet money you can afford to lose. If you feel your betting is getting out of control, immediately Responsible Gaming Go to the page and use the Self-Exclusion or Limit Setting option.
If you can't find the answer to your question in this FAQ, our 24/7 customer support team is ready to help. Contact us via live chat, email, or phone - we provide support in both Bengali and English.
Support email: [email protected]
Average response time: Live chat - 2 minutes | Email - 12 hours
Mobile banking and card payments are processed in just seconds. Hassle-free and secure payment system.
Withdrawal processing within 24 hours. Even faster for verified accounts - get your money in just 1-6 hours.
SSL encryption, 2FA security, and licensed operation. Your information and funds are fully protected.
Android and iOS apps plus a mobile-optimized website. Bet easily from anywhere.
Customer support in Bengali and English. Contact us via live chat, email, or phone.
Welcome bonus, reload bonus, cashback, free bets, and VIP rewards. New promos every week.
Bangladesh's most trusted betting platform. Thousands of players are winning every day.